Same old Honey Brown
By Mark Tichenor & Bruce Lish
Anyone who’s taken a Marketing 101 course can relate the stories of famous industry blunders: The Chevy Nova flopping in Mexico because the name means “it doesn’t go” in Spanish, or the phonetic pronunciation of “Coca Cola” translating to “bite the wax tadpole” in Mandarin.
Amusing as stories like these are, they make us laugh because they’re such colossally boneheaded obvious blunders that executives should have staved off with a little diligence.
Sometimes, the corporate decisions that damage a brand are subtler. On occasion, the effort to keep a brand fresh and updated in the consumer’s mind can backfire.
Such was the case for J.W. Dundee Honey Brown, a favorite on college campuses nationwide and a staple product of the Genesee Brewery since 1994. The first beer to bear the Dundee moniker, it’s success prompted the creation of the line of affordable super premium beers that dominate mixed craft pack sales in cities as distant as Phoenix, Arizona.
A couple of years ago, faced with increasing competition for fickle consumer attention in every market, the Dundee line got a makeover, with a consistent brand image across the product range, soft, muted colors and whimsical graphics that evoked both tradition and modernity. The update also repositioned Dundee as a serious competitor for the dollars of drinkers thirsty for something out of the mainstream.
Problem was, people suddenly had a hard time finding Honey Brown in stores, not because it was out of stock but because they’d grown familiar with the original packaging design. The new look confused people. Was this the same Dundee Honey Brown?
“We’ve been brewing Honey Brown the same way since 1994. That’s never changed,” says Jason Drewniak, Brand Manager for Dundee “The new look should be familiar to customers from the past.”
Drewniak can state that with confidence, since Honey brown’s new packaging is, well, the old packaging. Instead of commissioning an additional redesign, Genesee has simply reverted back to the beer’s old look.
The other key decision was to lower the price point. Honey Brown may be a favorite alternative to megabrewed American lagers, but it was never intended to be the type of artisan brew that, 16 years after its introduction, we would call a craft beer.
The new price better reflects Honey Brown’s market niche as an affordable beer that offers a unique flavor alternative to drinkers without the premium cost.
So expect to see a lot more of Honey Brown in the future. Genesee committed to growing the brand with on-premise support promotions in markets where it does really well, like Cleveland and Atlanta.
As Drewniak says, “It’s a diamond in the rough, so we’re very excited to get it back in front of customers.”
In other beers
The newest brewery to open in the Rochester area is truly a step backward, at least 200 years backward.
The Genesee Country Museum will open a replica 19th century brewery this June. Museum visitors will see firsthand the traditional methods and equipment used to make beer in America before the Women’s Temperance Movement ruined it for all of us.
The museum teamed up with Custom Brewcrafters to develop a beer, which presumably will be brewed repeatedly. And, like any other beer this one needs a name. So the museum is holding a naming contest with cool prizes. You can enter online at www.gcv.org
Bruce is a certified beer judge and commercial brewer. Mark owns a laptop and likes beer. For more on beer, check out the beercraft blog, updated regularly, at http://www.beercraftsite.com. Find us on Twitter @beercraft. Send your questions, suggestions, or comments to beercraft@rochester.rr.com.