Travel Guru Rick Steves recently did a radio show/podcast on beer in which he discussed European beer with tour guide friends from Belgium, Ireland, England and Denmark. The guests weren’t beer enthusiasts as we know them in the US craft beer scene, but you got a sense of their affection for the stuff and the everyday part it played in their lives.
As each guest spoke, he pointed out the territorialism inherent, these small countries’ beer culture. The Irish dude explained you’d never say “Slainte” in a Belfast pub, that in protestant pubs you’d be more likely to find Tennant’s than Guinness, and that proud Corkers would more likely drink a Murphy’s. The American resident of Copenhagen pointed out that loyalty to a beer ran fiercely to Tuborg or Carlsberg, despite the latter owning the former.
We used to have that here in the USA. In her excellent book, “Ambitious Brew, the Story of American Beer,” Historian Maureen Ogle talks about German immigrant brewers setting up shop in the Midwest and competing locally for the hearts and taste buds of particular ethnic enclaves. She points out that, prior to the arrival of the tumultuous 20th century, only a few of the largest breweries attempted to ship to distant markets.
These days, we have those artisan conditions again, but absent is that that territorial culture, that ‘our stuff is the best’ mentality still prevalent in Europe. The modern American craft beer market disdains consumer loyalty.
The reason why seems obvious: the insane growth rate of the American market means breweries keep finding fresh customers. Distribution gets the beers of even small-batch small-town brewers to places where that growth takes place. At this point, craft breweries have the luxury of competing for the new guy, or luring a customer back to their particular tap, with gimmicky marketing, extreme beer line extensions, and flashy stunts.They can be content with letting beer drinkers revel in variety because the new customer stream is so strong.
So what happens when growth slows? How will hundreds of craft breweries compete for drinkers in a saturated market? When the chips are down, what are the modern beer luminaries doing to ensure future customer loyalty?
The principal way, of course, is to make great beer. Most small American breweries do this. But that raises the bar pretty high. At the end of the day, is an amazing Stone IPA really all that different from an amazing Dogfish Head 60 minute IPA? How do you keep your drinkers when the chips are down?
I’m not condemning anyone, or even suggestiing shortsightedness on the part of the brewers. Certainly business-savvy folks in this Wild West industry consider this problem. A bigger concern is that the industry created a type of core customer that shuns brand loyalty in favor of wild adventure.
From a beer lover’s point of view, that’s fantastic. I just wonder how things will turn out down the line.
-Mark

It kinda goes to show what a crummy business analyst I am.